Returns and Exchanges
At Pluto Dreamlight, your happiness is our priority, and we thank each and every one of you for supporting us. Each item is hand inspected by members of the Pluto Team before being shipped to your door. While we make it our goal to have every package arrive safely, in rare instances, sometimes things may happen. In such cases, we apologize for the inconvenience caused.
Please read below thoroughly our Return & Exchange policy to avoid any issues.
What item(s) qualify for an exchange?
We do not accept returns of any kind, although we do accept exchanges for the following reasons:
The item(s) delivered are damaged or defective
The incorrect item(s) were delivered to you
How to get items exchanged?
Follow these steps for an exchange application:
If, unfortunately, you receive a defective item(s), please reach out to us via email email@example.com immediately. Share pictures and videos of the item(s), bringing the matter to our knowledge. We will work with you to the best of our ability to resolve the issue.
Our Return & Exchange policy only lasts a period of 14 days from receiving your order (according to the delivery date on the tracking record). Unfortunately we will not be able to make an exception after this period has passed.
If your request for an exchange is approved, your order will be processed and shipped within 48 hours. However, please keep in mind that there is a probability that your item(s) may not qualify for an exchange, and we regret to inform you that we will not be able to take any further steps.